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Help & Support

Find the help you need to get started with OneIDEX authentication

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💡 Quick Tips

First Time Users

  • Choose the right account type - Microsoft integration if your organization uses it, otherwise email/password
  • Use a strong password - Include letters, numbers, and special characters
  • Keep your email accessible - You'll need it for verification and password resets

Returning Users

  • Remember your login method - Always use the same way you registered (Microsoft button vs. email/password)
  • Keep your information current - Update your profile if your email or name changes
  • Sign out properly - Especially on shared or public computers

📞 Need More Help?

For Microsoft Account Issues

  • Contact your IT administrator

For Technical Issues

  • Include specific error messages
  • Mention which browser you're using
  • Note if the issue happens on multiple devices

This documentation is automatically updated with screenshots from our interface.

OneIDEX Documentation